FAQs

You can shop the Haworth Store as a guest or with a registered account. An account expedites the checkout process and customizes your shopping experience. 

On the account log-in page, click the “Forgot your password?” link and enter theemail associated with your account. You’ll receive a link to reset your password. If you need further assistance, email store@haworth.com.

For questions related to the Haworth Store, email store@haworth.com, call 877-HAWORTH, or use our live chat feature at the bottom of this page. Our store support team is available via live chat Tuesday through Friday from 8 a.m. to 8 p.m. ET. 

Check the product detail page for estimated shipping times on all products.

We make every effort to display our finishes and colors as accurately as possible. However, images and color representation can vary based on your computer’s display type, resolution, or settings. If you'd like to receive a fabric sample, email store@haworth.com, call 877-HAWORTH, or use our live chat feature at the bottom of this page.

Contact one of our showrooms to see our products in person. Be sure to call ahead for an appointment.

We’ll do our best to help you prior to your purchase, although we might not be able to accommodate all fabric swatch requests. If you have a question about fabrics and finishes, email store@haworth.com,call 877-HAWORTH, or use our live chat feature at the bottom of this page.

Some items arrive fully assembled and ready to use, right out of the box. Others require assembly. Check the product detail pages for specific information. For items that require assembly, we provide easy-to-follow, step-by-step instructions and/or tutorial videos. Find additional information in our Assembly & User Guides.

Email store@haworth.com, call 877-HAWORTH, or use our live chat feature at the bottom of this page.

Yes! We offer several replacement parts and add-ons for purchase. Visit our Parts page for more information. If you need a replacement part that's not listed on our website, please contactstore@haworth.comor call 877-HAWORTH for assistance.

Check the product detail pages for specific information on applicable warranties, or refer to our Warranty page.  

What if I encounter an issue with my item while it’s under warranty? 

Email store@haworth.com, call 877-HAWORTH, or use our live chat feature at the bottom of this page for assistance. 

We charge sales tax in all states or Provinces where sales tax is Calculated. Sales tax is calculated at checkout based on your shipping address. Any order placed through the Haworth Store will be charged and processed with applicable state-aligned sales tax. If you’re purchasing for a non-profit organization or government agency, email store@haworth.com, call 877-HAWORTH, or use our live chat feature at the bottom of this page for further assistance.

We accept Visa, Mastercard, American Express, and Discover credit and debit cards.

Your method of payment will be charged when you submit your order.

Items purchased on the Haworth Store ship within the contiguous United States. Items purchased on the Haworth Store - Canada ship to most areas of Canada. Please contact customer support with additional questions.

If you’re in Hawaii, Alaska, Northwest or Yukon Territories, Nunavut, or international, use our dealer locator to find a Haworth dealer near you. View our Shipping & Delivery page for more information.

Shipping costs vary by product. Shipping charges are calculated at checkout.

We do not offer expedited shipping at this time.

Yes! Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also log into your account to track your order. If you have any questions about your order, email store@haworth.com, call 877-HAWORTH, or use the live chat feature at the bottom of this page.

Items will not necessarily ship together. For questions on how your order will be ship, email store@haworth.com, call 877-HAWORTH, or use the live chat feature at the bottom of this page.

Simply complete the online application and submit your supporting documents. To be eligible for our Trade Program, design professionals must present two of the following forms of documentation:

• Valid business license verifying your interior design or professional business 
• Seller’s Permit or Resale Certificate 
• Letter from IRS with Employee Identification Number (EIN)  

Please note: Your application cannot be processed without the necessary documentation. 

Once you’ve submitted your application and supporting documents, we'll accept or deny and finalize the application within 48 to 72 hours. If approved, we’ll email log-in details to your account. Be sure to check your junk folder if you don't see a response.

Once logged into your trade account, your discount will be automatically applied to eligible items on our website. If you’re shopping our extended digital catalog, our concierge can help you with your order. 

For designers who purchase merchandise for resale and wish to be tax exempt, we require a Resale Certificate to be kept on file. Please submit this form when applying to the program, or email it to trade@haworth.com

No, your discount cannot be combined with other discounts or markdowns.

You can log in to your trade account here. Please email store@haworth.com if you need any assistance.

We sincerely hope you love your purchase and that it exceeds your expectations. Be sure to inspect your order upon delivery. If you find an issue, email our customer service team within three days of receiving your order. If you receive a damaged, defective, or incorrect item, we’ll take care of it right away.

See our Returns & Refunds page for details on windows to initiate a return. To initiate a return, fill out a return request form.